Refund policy
OUR 30-DAY WARRANTY
All products come with a 30-day warranty.
If you received the wrong item, please get in touch with us via email.
We will arrange to deliver the correct items or return your payment if you do not want a replacement.
For defective or faulty products, please take photos or videos and email us, we will replace your purchase after confirmation free of charge.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
REFUNDS
Our replacement policy lasts 30 days from the date your item was received.
If 30 days have passed, you may still be able to get a replacement for a discounted fee.
If you have Buyer's remorse or have decided that you do not want the product due to shipping times/improper use we will be UNABLE to accept any returns or refunds. If you haven’t received a refund yet, it may not have appeared on your credit card statement due to the billing cycle. All refunds are processed within 72 hours of receiving returned merchandise depending on your bank, there is often a processing time before a refund is posted.
If you still have not received your refund in 2 weeks, please contact us at our support email.
NOTE: Do NOT call your credit card company for a chargeback as this will result in delays and additional paperwork on your behalf.
We honor all requests for damaged goods, incorrect items, or if you simply do not like the way the product works or like its quality.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. We source the highest quality products that may be shipped from various suppliers in different countries. So it becomes logistically impossible to manage.
If your order has yet to ship and we are able to stop it, we will be able to cancel your order.
Mailing address:
Email Address:
All products come with a 30-day warranty.
If you received the wrong item, please get in touch with us via email.
We will arrange to deliver the correct items or return your payment if you do not want a replacement.
For defective or faulty products, please take photos or videos and email us, we will replace your purchase after confirmation free of charge.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
REFUNDS
Our replacement policy lasts 30 days from the date your item was received.
If 30 days have passed, you may still be able to get a replacement for a discounted fee.
If you have Buyer's remorse or have decided that you do not want the product due to shipping times/improper use we will be UNABLE to accept any returns or refunds. If you haven’t received a refund yet, it may not have appeared on your credit card statement due to the billing cycle. All refunds are processed within 72 hours of receiving returned merchandise depending on your bank, there is often a processing time before a refund is posted.
If you still have not received your refund in 2 weeks, please contact us at our support email.
NOTE: Do NOT call your credit card company for a chargeback as this will result in delays and additional paperwork on your behalf.
We honor all requests for damaged goods, incorrect items, or if you simply do not like the way the product works or like its quality.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. We source the highest quality products that may be shipped from various suppliers in different countries. So it becomes logistically impossible to manage.
If your order has yet to ship and we are able to stop it, we will be able to cancel your order.
Mailing address:
Email Address: